Privacy Policy
Effective Date: July 24, 2026
Double Bridges Health & Wellness respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an online form, communicate with us, or use website-based features.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
This website is operated by:
Double Bridges Health & Wellness
6207 Lee Highway, Suite 117
Chattanooga, TN 37421
Phone: (423) 617-0985
Email: noel.lawson@doublebridgeswellness.com
2. Scope of This Policy
This Privacy Policy applies to information collected through:
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This website
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Website contact and inquiry forms
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Online scheduling links
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Email or telephone communications initiated through the website
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Newsletter or educational-content subscriptions
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Cookies, analytics, and similar website technologies
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Other online features that link to this policy
This policy does not replace the Double Bridges Health & Wellness Notice of Privacy Practices, which explains how protected health information may be used and disclosed in connection with healthcare services.
3. Website Information and Protected Health Information
Information collected through general website activity is not necessarily protected health information under the Health Insurance Portability and Accountability Act, commonly known as HIPAA.
Information may become protected health information when it is collected, created, received, or maintained by Double Bridges Health & Wellness in its capacity as a healthcare provider and is connected to the provision of healthcare, payment, or healthcare operations.
When information qualifies as protected health information, it will be handled according to applicable law and the practice’s Notice of Privacy Practices.
Please do not submit detailed medical histories, diagnoses, treatment information, identification documents, insurance information, or other sensitive health information through a general website contact form unless specifically instructed to use an approved system.
4. Information We May Collect
Information You Provide
We may collect information you voluntarily provide, including:
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Your name
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Email address
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Telephone number
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Preferred method of contact
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Appointment or scheduling preferences
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General reason for contacting the practice
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Messages, questions, or other information you submit
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Newsletter or educational-content preferences
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Feedback, reviews, or survey responses
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Payment or transaction information when applicable
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Information provided while communicating with our staff
If a form asks for health-related information, we may collect the information you choose to provide. You should submit only the information reasonably necessary for the stated purpose of the form.
Information Collected Automatically
When you visit the website, certain information may be collected automatically, including:
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Internet Protocol address
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Browser and device type
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Operating system
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Approximate geographic location based on IP address
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Referring and exit pages
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Pages viewed
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Links or buttons selected
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Date and time of access
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Time spent on the website
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General website navigation and interaction information
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Cookie and device identifiers
This information helps us operate, secure, and improve the website.
Information Received From Other Sources
We may receive information from third-party services used to operate the website or support the practice, such as:
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Wix, our website platform
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Scheduling providers
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Form-processing services
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Payment processors
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Email or newsletter platforms
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Website analytics providers
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Security and fraud-prevention providers
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Social-media platforms
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Laboratories, pharmacies, or other healthcare-related services when authorized or legally permitted
Third-party services may collect information according to their own privacy policies.
5. How We Use Information
We may use personal information to:
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Respond to questions and inquiries
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Return telephone calls or emails
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Schedule or manage appointments
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Determine whether our services may be appropriate for your needs
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Provide requested information about the practice
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Deliver healthcare services after a patient-provider relationship is established
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Process payments or transactions
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Send administrative, appointment, or service-related communications
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Send newsletters or educational communications when requested
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Maintain and improve the website
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Understand how visitors use the website
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Protect the security and integrity of our systems
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Detect or prevent fraud, misuse, or unlawful activity
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Maintain business and legal records
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Comply with professional, regulatory, and legal obligations
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Enforce our Terms & Conditions and other agreements
If information is protected health information, its use is also governed by the practice’s Notice of Privacy Practices and applicable healthcare privacy laws.
6. Communications
If you provide your email address or telephone number, we may use it to respond to you and provide communications connected to your inquiry, appointment, or care.
Email and standard text messaging may not always be secure. Messages may be delayed, misdirected, intercepted, or accessed by someone with access to your device or account.
Do not use email, text messaging, social media, or a general website form for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Marketing Communications
If you choose to receive newsletters, announcements, or educational communications, we may send those communications using the contact information you provide.
You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message or contacting us directly. Unsubscribing from marketing communications will not prevent us from sending necessary administrative, scheduling, billing, or patient-care communications.
We will obtain any consent required by applicable law before sending promotional text messages.
7. Cookies and Similar Technologies
This website may use cookies, pixels, tags, local storage, and similar technologies to:
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Keep the website functioning
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Remember visitor preferences
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Maintain security
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Understand website traffic and usage
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Identify technical problems
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Measure the effectiveness of website content or outreach
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Support embedded or third-party website features
Some cookies are necessary for the website to operate. Others may be used for analytics, functionality, or marketing, depending on the website’s configuration.
You may be able to control cookies through the website’s cookie-consent settings or your browser. Blocking certain cookies may cause portions of the website to function incorrectly.
Wix may also process visitor information as the website’s hosting and technology provider. More information is available in the Wix Privacy Policy.
8. Analytics and Advertising Technologies
We may use website analytics tools to understand how visitors interact with the website. These tools may collect information such as pages viewed, approximate location, browser type, device information, and interactions with website features.c
If advertising pixels or remarketing tools are used, they may allow participating platforms to recognize a browser or device and measure the effectiveness of advertising.
We do not intentionally provide medical records or detailed treatment information to advertising platforms. We also do not intend to use protected health information for targeted advertising except as expressly authorized and legally permitted.
You may limit certain analytics or advertising technologies through available cookie settings, browser controls, platform privacy settings, or legally recognized opt-out mechanisms.
9. How We May Share Information
We may disclose personal information to the following categories of recipients when reasonably necessary:
Service Providers
We may share information with vendors that assist with:
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Website hosting and maintenance
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Online forms
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Appointment scheduling
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Email delivery
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Text messaging
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Payment processing
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Data storage
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Website analytics
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Security and fraud prevention
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Professional, legal, accounting, or technical services
Service providers are permitted to use information only as allowed by their agreements with us and applicable law.
When a vendor handles protected health information on our behalf, we will use an appropriate Business Associate Agreement when required by HIPAA.
Healthcare-Related Parties
After a patient-provider relationship is established, information may be shared with laboratories, pharmacies, collaborating providers, supervising professionals, or other healthcare parties when authorized or legally permitted.
These disclosures are governed by the Notice of Privacy Practices and applicable healthcare laws.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
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Comply with a law, regulation, court order, subpoena, or legal process
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Respond to authorized government or regulatory requests
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Protect the rights, safety, or property of the practice or others
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Investigate fraud, security incidents, or unlawful conduct
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Establish, exercise, or defend legal claims
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Fulfill professional reporting obligations
Business Changes
Information may be transferred as part of a merger, sale, restructuring, financing, acquisition, or transfer of some or all of the practice’s business or assets, subject to applicable healthcare privacy requirements.
10. Selling or Sharing Personal Information
Double Bridges Health & Wellness does not sell personal information in exchange for money.
Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain uses of advertising cookies or pixels. If the website uses technologies that fall within those definitions, eligible visitors may have the right to opt out.
Any applicable opt-out choices may be provided through the website’s cookie settings or by contacting us.
We do not sell protected health information. Protected health information is used or disclosed only as permitted by the practice’s Notice of Privacy Practices, an appropriate authorization, or applicable law.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Fulfill the purpose for which it was collected
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Communicate with website visitors and patients
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Maintain appropriate business and clinical records
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Satisfy legal, regulatory, tax, insurance, or professional obligations
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Resolve disputes
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Enforce agreements
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Protect the security and integrity of our systems
Retention periods vary depending on the type of information and the reason it was collected.
Medical and billing records may be retained according to healthcare record-retention requirements and the practice’s internal policies, even if you request deletion of other information.
12. Data Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information.
However, no website, email system, electronic transmission, or storage method is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.
You are responsible for protecting access to your email, mobile device, online accounts, and any passwords used to access third-party systems.
13. Your Privacy Choices and Rights
Depending on where you live and the nature of the information, you may have the right to:
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Request access to personal information we maintain about you
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Ask us to correct inaccurate information
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Request deletion of certain information
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Request a copy of certain information
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Withdraw consent when processing is based on consent
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Opt out of marketing communications
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Opt out of certain targeted advertising or data sharing
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Appeal the denial of a qualifying privacy request
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Receive information without being discriminated against for exercising a privacy right
These rights are subject to legal exceptions. For example, we may retain information required for clinical, legal, billing, regulatory, security, or recordkeeping purposes.
To submit a website privacy request, contact us using the information below. We may need to verify your identity before completing the request.
Rights involving medical records or other protected health information should be exercised according to the instructions in the practice’s Notice of Privacy Practices.
14. Children’s Privacy
This website is intended for adults and is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through the general website. If we learn that a child submitted personal information through the website without appropriate authorization, we will take reasonable steps to delete it when legally permitted.
A parent, legal guardian, or other authorized personal representative should contact the practice directly regarding healthcare for a minor.
15. Third-Party Websites and Embedded Features
The website may contain links to or embedded features from third parties, including scheduling services, payment processors, maps, videos, social-media platforms, laboratories, pharmacies, or other resources.
Those third parties may collect information independently and operate according to their own privacy policies. Double Bridges Health & Wellness is not responsible for the privacy or security practices of third-party websites and services.
You should review the applicable privacy policy before providing personal information to a third party.
16. Social Media
Information posted publicly on social media platforms may be visible to other people and is not confidential.
Do not post personal medical information on a public page or send urgent medical concerns through social media. Following, liking, commenting on, or otherwise interacting with a healthcare practice’s social media account may reveal information about your interests or relationship with the practice to other users.
17. Visitors From Outside the United States
Double Bridges Health & Wellness is located in Tennessee and operates this website from the United States.
If you access the website from another country, your information may be transferred to, stored in, or processed in the United States, where privacy laws may differ from those in your location.
The availability of website information does not represent that healthcare services are available or legally permitted in every jurisdiction.
18. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our website, services, technology, legal requirements, or information-handling practices.
The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated through an additional notice when appropriate.
19. Contact Us
Questions or requests concerning this website Privacy Policy may be directed to:
Double Bridges Health & Wellness
6207 Lee Highway, Suite 117
Chattanooga, TN 37421
Phone: (423) 617-0985
Email: noel.lawson@doublebridgeswellness.com
For questions about medical records, protected health information, or HIPAA rights, please consult the Double Bridges Health & Wellness Notice of Privacy Practices or contact the practice directly.